Following are new KB articles created recently.
How to Clone a Ticket in Autotask
Jun 7th, 2023
You may need to clone tickets in Autotask, whether for your own use or perhaps this is a request by Giant Rocketship’s support team when troubleshooting a support request….
Specifying Scheduling Alignment for Next Activities
Jun 10th, 2023
When the Rocketship Next Activity Scheduler finds the best location for an activity, it can be instructed to align the service call on a time boundary (e.g., always on a 5-minute boundary). This is do…
Specifying Free Time between Activities
Jun 10th, 2023
You may want to have a minimum amount of free time between Next Activities being scheduled by Rocketship. For example, you may never want to have less than a 30 minute “gap” between one activity and t…
Supporting 3rd Party Meeting Schedulers
Jun 10th, 2023
Rocketship supports 3rd party Meeting Schedulers such as Calendly, FindTime, TimeZest, and others. …
Rocketship Background Jobs Schedule
Jun 10th, 2023
This KB documents the frequency of jobs that we run in the background….
How do I schedule Autotask Tasks?
Jun 12th, 2023
Rocketship does support Autotask Tasks. Currently, this support is restricted to the Next Activity Scheduler, although we have plans on more capabilities….
How to Define Escalation Rules Specific to a Customer Group
Jun 12th, 2023
The Escalation Engine in Rocketship is versatile in that you can build out very specific workflows for helpdesk, NOC, co-managed, VIP customer accounts, etc….
