Mark a Resource as Unavailable for New Tickets

In Rocketship, the Escalation engine will bypass any Resource that is set inactive. This can be useful in scenarios where a Resource is sick, on extended leave, etc.

This can be done via the DispatchBoard by a service coordinator.

1. Log into Autotask
2. Go to your Rocketship Dashboard widget
3. Go to the DispatchBoard
4. Click on Manage->Resource
5. Click on “Set Inactive” on the relevant Resource

Once set Inactive, Rocketship will stop dispatching/escalating tickets to this resource.