Creating an Autotask API User for Rocketship

Like any software that integrates with Autotask, you’ll need to create an Autotask API user for the connection. This takes about 1 minute to do.

These steps are accomplished via the the Admin->Resources (Users) screen in Autotask.

1. Log into Autotask as an Autotask admin
2. Go to Admin-> Resources (Users)
3. Click the down arrow next to New and choose: New API User
4. Under General:
   1. First Name: Rocketship
   2. Last Name: API
   3. Email Address: (typically an email to get alerts or your work email, but can be a non-working email)
   4. Active: ENABLED
   5. Security Level: API User (System)
   6. Primary Internal Location: Set this to you main Location — it isn’t relevant otherwise
5. Under Credentials:
   1. Click Generate Key to generate a random API user loginname — you will need this later
   2. Click Generate Secret to generate a random API user password — you will need this later
6. Under API Tracking Identifier:
   1. Choose Integration Vendor
   2. Select Giant Rocketship
7. Click Save&Close

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