Using Ticket AutoScheduling
Rocketship allows you to trigger the scheduling of a Next Activity by changing the ticket… Read More »Using Ticket AutoScheduling
Rocketship allows you to trigger the scheduling of a Next Activity by changing the ticket… Read More »Using Ticket AutoScheduling
WorkBoard Focused Mode is a feature designed to enhance productivity by allowing users to concentrate… Read More »WorkBoard Focused Mode
Occasionally, a resource working on a ticket may need to escalate it, but they are… Read More »Handling Escalations from Non-Escalation Rule Team Resources using the Bypass Feature
Rocketship is designed to seamlessly integrate with your existing Autotask setup, thanks to its high… Read More »Optimizing Autotask Configuration for Rocketship Integration
In an IT MSP, the efficient allocation of tasks is crucial for maintaining productivity and… Read More »Autotask vs Rocketship In/Out
For features like the Rocketship WorkBoard, Rocketship/CMD (Ticket Insight), and various time-based widgets and scheduling… Read More »How is the Resource’s Timezone Determined
You may see errors in the Ticket Insight in Autotask where Rocketship fails to read… Read More »Rocketship Ticket Insight Returns an Error
When dispatching a ticket via Rocketship, you may need to do more than a single… Read More »Performing Multiple Operations as a Dispatcher
You may want the ability to disable Rocketship from making any changes on closed tickets.… Read More »Disabling Rocketship to update Closed Tickets
Learn how Rocketship’s Project AutoScheduling feature can automatically create and assign tasks service calls, eliminating the need for manual scheduling.
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
