Outbound Webhook: Example – Service Call Monitor
In this example, we’ll create the webhook that will send Integromat Make a message when… Read More »Outbound Webhook: Example – Service Call Monitor
In this example, we’ll create the webhook that will send Integromat Make a message when… Read More »Outbound Webhook: Example – Service Call Monitor
By default, Rocketship sends emails from our domain, using your helpdesk email as the Reply-To.… Read More »Setting Up SMTP Relaying in Rocketship
Prioritized Appointments let you sort certain Next Steps to the top of a technician’s WorkBoard,… Read More »Prioritized Appointments
The Service Call Monitor allows you to trigger Rocketship Workflows based on conditions related to… Read More »Using the Service Call Monitor to Trigger Rocketship Workflows
The new Work Duration Rules feature in Rocketship simplifies managing work durations by allowing you… Read More »Work Duration Rules in Rocketship
There are times you want to delay the auto-escalation feature in Rocketship. For example, if… Read More »Delay Before Triggered Escalations (Auto Dispatch/Escalate)
Managing complex schedules for staff can be challenging, especially when those schedules vary throughout the… Read More »Supporting Complex Staff Schedules with Rocketship
Away Schedules provide a way to manage the availability of your resources by marking them… Read More »Using Away Schedules to Manage Availability
In Rocketship, each Team can be assigned a default Autotask Role, which is automatically applied… Read More »Team Roles and Custom Resource Roles
Rocketship can occasionally encounter errors across various modules like dispatching, scheduling, or appointment booking. Catching… Read More »Handling Errors in Rocketship: Best Practices
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
