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New Rocketship KB Articles – Week of Jul 24th

Following are KB articles created recently.

Support for Multiple Admins
Jul 17th, 2023
Currently Rocketship is multi-user for the “work” side of the application, i.e., for the user dashboards, Autotask ticket insights, etc. However, the Admin Portal is currently keyed to a single admin …

How long does it take for Rocketship to show imported Service Calls?
Jul 17th, 2023
Rocketship supports creates/updates/deletes of Service Calls by 3rd party software. This KB describe that interaction….

Why Autotask Roles are Necessary and How to Fix Users without Roles
Jul 20th, 2023
In this KB, we describe why we don’t support users with no Autotask Roles and how to fix it….


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