Understanding Privileged Access Management
In today’s security landscape, managing who has access to what is more critical than ever.… Read More »Understanding Privileged Access Management
In today’s security landscape, managing who has access to what is more critical than ever.… Read More »Understanding Privileged Access Management
Before founding Giant Rocketship, I made what I now consider one of the biggest mistakes… Read More »The Power of Focus: Why IT MSPs Should Embrace a Niche
Let’s face it—working with vendors can sometimes be a necessary evil (heck, we’re a vendor!).… Read More »Top 10 Most Annoying Things Vendors Do When Communicating with MSPs
In this industry, there are different types of “IT companies.” Are you an MSP? Are… Read More »How to Know When You’re an MSP or a Break/Fix IT Shop
In the IT service industry, the types of IT Service Providers (ITSPs) can be categorized… Read More »A Guide to the Types of IT Service Companies
Here’s a guide to essential terms used in the IT MSP industry:
Understanding the Vocabulary: ConnectWise Manage vs. Autotask PSA Transitioning from ConnectWise Manage to Autotask PSA… Read More »Understanding the Vocabulary: ConnectWise Manage vs. Autotask PSA
Earlier this week, I had the pleasure of joining Greg Sharp of ZenContract for an… Read More »ON PAR: An MSP Industry Leaders’ Podcast EPISODE 5 with Dustin Puryear from Giant Rocketship
In today’s IT landscape, customer portals are essential for managed service providers (MSPs) to deliver… Read More »Customer Portals Integrating with Autotask PSA
Join Dustin Puryear from Giant Rocketship as he explores six innovative methods for sending customer notes in Autotask. Discover techniques like the Note Reply, Quick Note Reply, Pullup Menu, Speed Code Reply, Training Reply, and Workflow UDF Reply. Dustin demonstrates each method, including lesser-known features that can streamline your workflow and enhance communication. Perfect for IT service managers and technicians, this video is packed with practical tips to improve your Autotask experience. Don’t miss out on these expert insights to make your customer interactions more efficient and effective. 🚀📋 #Autotask #CustomerNotes #GiantRocketship #SaaS #ITManagement #ServiceManagement #TechTips #OfficeHours
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
