How to create custom email signatures in Autotask Ticket Notifications
In this blog, I’ll walk you through how to customize email signatures in outbound Autotask… Read More »How to create custom email signatures in Autotask Ticket Notifications
In this blog, I’ll walk you through how to customize email signatures in outbound Autotask… Read More »How to create custom email signatures in Autotask Ticket Notifications
I’ll walk you through how to customize email signatures in outbound Datto Autotask ticket email notifications. Note, almost everybody does this incorrectly at first. I’ll walk you through the correct solution.
When using Rocketship, it’s important to be clear that Rocketship can take two actions on a ticket: ticket routing and/or work scheduling. It may take one, the other, both, or neither. Let’s work through the scenarios.
As a Service Desk manager, you often want to better understand the utilization of your… Read More »Creating a Billable Hours Dashboard in Autotask
In this video, we’ll walk you quickly through the process of creating an Autotask dashboard widget to highlight work hours across your entire team.
In this video, I’ll walk you through the upcoming changes to the UI in 2022… Read More »The (upcoming) Autotask 2022 Q4 UI Update
In this video, Dustin Puryear, founder of Giant Rocketship, walks you through the (upcoming) changes to the Autotask UI in 2022 Q4. Check out the new UI and its impact on general dashboards, tickets, accounts, and opportunities.
Learn how Giant Rocketship automates helpdesk management, so you can do more with less. Free your helpdesk manager from the clutter.
Managers often want to have a better understanding of where a ticket has been in… Read More »Tracking Autotask Ticket Status Changes Over Time
In the blog Using Autotask Line of Business to Segregate Your Billing and Work, I… Read More »How to Define Time Entry Notification Templates based on the Autotask Ticket Category