Knowledge Base Help Center
Outbound Webhook: Supported Fields in Webhooks
Following are the fields we currently support when a webhook is executed. If you would like other fields added, please create a Feature Request.
| Module | Field | Description |
| Scheduling, Escalation | {{process.name}} | The process name trigger the webhook |
| Scheduling, Escalation | {{process.message}} | The message from the process |
| Scheduling | {{event.liveID}} | The service call Autotask ID |
| Scheduling | {{event.description}} | The Event Description |
| Scheduling | {{event.duration}} | Duration of Event |
| Scheduling | {{event.startDateTime}} | UTC startAt |
| Scheduling | {{event.endDateTime}} | UTC endAt |
| Scheduling | {{event.startDateTimeLocal}} | Local startAt |
| Scheduling | {{event.endDateTimeLocal}} | Local endAt |
| Scheduling | {{event.isComplete}} | If the Event is complete or open |
| Scheduling, Escalation | {{ticket.liveID}} | The ticket Autotask ID |
| Scheduling, Escalation | {{ticket.ticketNumber}} | The ticket number |
| Scheduling, Escalation | {{ticket.title}} | The ticket title |
| Scheduling, Escalation | {{task.liveID}} | The task Autotask ID |
| Scheduling, Escalation | {{task.taskNumber}} | The task number |
| Scheduling, Escalation | {{task.title}} | The task title |
| Scheduling, Escalation | {{requestByResource.liveID}} | Request By resource Autotask ID |
| Scheduling, Escalation | {{requestByResource.userName}} | |
| Scheduling, Escalation | {{requestByResource.email}} | |
| Scheduling, Escalation | {{requestByResource.email2}} | |
| Scheduling, Escalation | {{requestByResource.email3}} | |
| Scheduling, Escalation | {{requestByResource.mobilePhone}} | |
| Scheduling, Escalation | {{requestByResource.firstName}} | |
| Scheduling, Escalation | {{requestByResource.lastName}} | |
| Scheduling, Escalation | {{requestByResource.officePhone}} | |
| Scheduling, Escalation | {{requestByResource.officeExtension}} | |
| Scheduling, Escalation | {{toResource.liveID}} | To Resource Autotask ID |
| Scheduling, Escalation | {{toResource.userName}} | |
| Scheduling, Escalation | {{toResource.email}} | |
| Scheduling, Escalation | {{toResource.email2}} | |
| Scheduling, Escalation | {{toResource.email3}} | |
| Scheduling, Escalation | {{toResource.mobilePhone}} | |
| Scheduling, Escalation | {{toResource.firstName}} | |
| Scheduling, Escalation | {{toResource.lastName}} | |
| Scheduling, Escalation | {{toResource.officePhone}} | |
| Scheduling, Escalation | {{toResource.officeExtension}} | |
| Scheduling, Escalation | {{fromResource.liveID}} | To Resource Autotask ID |
| Scheduling, Escalation | {{fromResource.userName}} | |
| Scheduling, Escalation | {{fromResource.email}} | |
| Scheduling, Escalation | {{fromResource.email2}} | |
| Scheduling, Escalation | {{fromResource.email3}} | |
| Scheduling, Escalation | {{fromResource.mobilePhone}} | |
| Scheduling, Escalation | {{fromResource.firstName}} | |
| Scheduling, Escalation | {{fromResource.lastName}} | |
| Scheduling, Escalation | {{fromResource.officePhone}} | |
| Scheduling, Escalation | {{fromResource.officeExtension}} | |
