Setup Rocketship in Autotask Ticket Insight

This article describes how to configure a new Ticket Insight for Rocketship’s /CMD board. When done, you’ll be able to work with Rocketship/CMD, as shown in this example:

1. Log into Autotask
2. Click on Admin -> Features & Settings
3. Click on Service Desk (Tickets)
4. Click on Ticket Categories
5. Edit your Standard Ticket Category
6. Click on Insights
7. You will see “Rocketship/CMD” in the Hidden Insights section. Drag it to the top of “Visible Insights”, as shown in the screenshot below.
8. Click Save& Close

You will now see Rocketship/CMD in any ticket that has the Ticket Category of Standard. You can repeat this as needed for each Ticket Category.

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