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The Significance of Timely Communication in IT Ticket Management

Delivering exceptional customer service is vital in the customer-centric world of IT helpdesks. This article explores the significance of timely communication and ticket ownership in IT service delivery. Learn how to effectively navigate unassigned tickets and balance speed with communication for great customer service in the IT domain.

UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN

In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.