In this episode of Joey Pinz Conversations, host Joey Pinz engages in a dynamic discussion with Dustin Puryear, founder of Giant Rocket Ship, about two seemingly different but equally fascinating topics: the rise of pickleball and the innovative changes sweeping through the Managed Service Provider (MSP) industry.
Dustin shares his personal journey from being a sports enthusiast to discovering the rapidly growing sport of pickleball. He describes the energetic and supportive community surrounding pickleball and explains why it’s becoming such a beloved pastime for people of all ages.
The conversation then shifts to Dustin’s entrepreneurial path and the evolution of his company, Giant Rocket Ship. Dustin highlights how he transitioned from project-based IT work to a more stable MSP business model and how his company leverages AI technology to automate ticket assignments. This automation significantly improves efficiency, allowing service managers and technicians to focus on more strategic tasks.
