Videos

In this session, we answer your live Q&A about: Using Autotask New LiveReports to filter through complex data; advanced row and section suppression in LiveReports; formatting for online vs downloaded reports.

Do you need assistance with a complex task in Autotask? Are you looking to enhance your reports or optimize your Workflow Rules? Look no further! Join Dustin Puryear, Autotask expert and founder of Giant Rocketship, for his weekly office hours. It’s a complimentary opportunity for you to pick the brain of an expert and get things done. All you need is your curiosity and a willingness to learn. So, don’t hesitate, sign up today!

In this session, we answer your live Q&A about: Common issues and misconceptions related to Autotask, and SLA sentinel.

Do you need assistance with a complex task in Autotask? Are you looking to enhance your reports or optimize your Workflow Rules? Look no further! Join Dustin Puryear, Autotask expert and founder of Giant Rocketship, for his weekly office hours. It’s a complimentary opportunity for you to pick the brain of an expert and get things done. All you need is your curiosity and a willingness to learn. So, don’t hesitate, sign up today!

Website: https://giantrocketship.com/

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In this session, we answer your live Q&A about: How to organize your Autotask so that it self-documents and effective Autotask Workflow Rules (WFRs).

Do you need assistance with a complex task in Autotask? Are you looking to enhance your reports or optimize your Workflow Rules? Look no further! Join Dustin Puryear, Autotask expert and founder of Giant Rocketship, for his weekly office hours. It’s a complimentary opportunity for you to pick the brain of an expert and get things done. All you need is your curiosity and a willingness to learn. So, don’t hesitate, sign up today!

In this session, we answer your live Q&A about: Autotask Workflow Rules (WFRs) for auto-closing tickets; using Ticket Categories; New LiveReports; and mass updating Autotask Contracts.

Do you need assistance with a complex task in Autotask? Are you looking to enhance your reports or optimize your Workflow Rules? Look no further! Join Dustin Puryear, Autotask expert and founder of Giant Rocketship, for his weekly office hours. It’s a complimentary opportunity for you to pick the brain of an expert and get things done. All you need is your curiosity and a willingness to learn. So, don’t hesitate, sign up today!

Kanban is a method for managing workflow and production that helps organizations focus on what’s important and stay on track. The new Kanban boards in Datto Autotask provide visual feedback for progress, and help team members work toward a common goal, avoiding burnout and improving overall quality. Autotask has created Kanban boards for its customers, and you’ll learn how they can help you manage your workflow and production.

In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most of them in your organization. You’ll also discover what you need to know before setting up a Kanban-style board in your team’s workflow and learn the benefits of using Kanban boards in your organization.

As with helpdesk tickets, you’ll find that you need to send automated emails to customers when you work on projects and project tasks in Autotask. And, again as with tickets, this is done using the Autotask Workflow Rule (WFR) engine. We include a YouTube video if you prefer that format.

As with Autotask helpdesk tickets, you’ll find that you need to send automated emails to customers when you work on projects and project tasks in Autotask. And, again as with tickets, this is done using the Autotask Workflow Rule (WFR) engine.

In this video, I’ll walk you through the process of tracking and completing Autotask CRM ToDos. You can also read the blog for full details: https://www.giantrocketship.com/blog/how-to-be-notified-when-an-autotask-crm-todo-is-due/

I’ll walk you through how to customize email signatures in outbound Datto Autotask ticket email notifications. Note, almost everybody does this incorrectly at first. I’ll walk you through the correct solution.

When using Rocketship, it’s important to be clear that Rocketship can take two actions on a ticket: ticket routing and/or work scheduling. It may take one, the other, both, or neither. Let’s work through the scenarios.