Service Management Orchestration.

You can ensure hassle-free SLA compliance by getting the right work to the right people at the right time effortlessly with Rocketship for Autotask and ConnectWise Manage.

Rocketship turbocharges MSP profitability.

Your Helpdesk Copilot. Rocketship modernizes the ticket lifecycle in Autotask and ConnectWise Manage, seamlessly integrating intelligent assignment, optimized scheduling, on-demand escalations, and SLA-driven work queuing and predictions.

Instantly Triage
24/7

Instant ticket triaging to eliminate wait time with SmartTag.

Automate Dispatch & Escalations

Automate ticket assignment based on skills and availability with SmartDispatch .

Optimize Team Workload

Transform team workload management with Rocketship's SLA-driven SmartWorkQ .

Manage Remotes & Onsites

Effortlessly schedule appointments, including travel time for onsites, with SmartMeetings .

Watch Our Founder in These Interviews

What can Rocketship
do for you?

  • Skill-based assignments
  • Eradicate orphan tickets
  • Optimize workloads
  • Better dispatch calendar
  • Tiered escalations
  • Prevent SLA violations
  • Improve handoff notes
  • No more ticket editing

Try Rocketship Risk Free

We offer a 30-day money back guarantee!

30 Days

Trusted worldwide by MSPs using Kaseya Autotask and ConnectWise Manage

We’ve been using Giant Rocketship for about 4 months now and I highly recommend. Our main issue centered around ticket assignment. We had tickets that would come in and not get assigned right away, meaning that when our guys got the ticket 30 to 60 min had already been eaten away from their SLA. Rocketship has helped tremendously on assigning tickets to the right engineer.

Matt, InfoTank