Service Management Orchestration.
Instantly triage, dispatch, and schedule tickets to keep SLAs on track and your team sane. Rocketship for Autotask and ConnectWise Manage gets the right work to the right people at the right time.
Rocketship turbocharges MSP profitability 24/7
Your Helpdesk Copilot. Rocketship modernizes the ticket lifecycle in Autotask and ConnectWise Manage, seamlessly integrating intelligent assignment, optimized scheduling, on-demand escalations, and SLA-driven work queuing and predictions.
Instantly Triage
Instant ticket triaging to eliminate wait time with SmartTag.
Instantly Dispatch
Automate ticket assignment based on skills and availability with SmartDispatch .
Instantly Schedule
Effortlessly schedule appointments, including travel time for onsites, with SmartMeetings .
Instantly Optimize
Transform team workload management with Rocketship's SLA-driven SmartWorkQ .
Watch Our Founder in These Interviews
What can Rocketship
do for you?
- Skill-based assignments
- Eradicate orphan tickets
- Optimize workloads
- Better dispatch calendar
- Tiered escalations
- Prevent SLA violations
- Improve handoff notes
- No more ticket editing
Trusted worldwide by MSPs using Kaseya Autotask and ConnectWise Manage
We’ve been using Giant Rocketship for about 4 months now and I highly recommend. Our main issue centered around ticket assignment. We had tickets that would come in and not get assigned right away, meaning that when our guys got the ticket 30 to 60 min had already been eaten away from their SLA. Rocketship has helped tremendously on assigning tickets to the right engineer.
Matt, InfoTank