Service Management Orchestration.
You can ensure hassle-free SLA compliance by getting the right work to the right people at the right time effortlessly with Rocketship for Autotask and ConnectWise Manage.
Rocketship turbocharges MSP profitability.
Your Helpdesk Copilot. Rocketship modernizes the ticket lifecycle in Autotask and ConnectWise Manage, seamlessly integrating intelligent assignment, optimized scheduling, on-demand escalations, and SLA-driven work queuing and predictions.
Automate Dispatch & Escalations
Automate ticket assignment based on skills and availability with SmartDispatch .
Integrate Calendars with Remotes & Onsites
Effortlessly schedule appointments, including travel time for onsites, with SmartMeetings .
Optimize Team Workload
Transform team workload management with Rocketship's SLA-driven SmartWorkQ .
Defend Helpdesk SLAs
Prevent SLA violations with our AI-driven predictive solution SLA Sentinel .
Identify Abandoned Tickets
Eradicate forgotten customer support tickets with TicketGuard .
Encode Business Processes
Accelerate process and enforce procedures with forms via SmartWorkflows .
Simplify Recurring Tickets
Enhance process and save time with TicketRecur .
Watch Our Founder in These Interviews
What can Rocketship
do for you?
- Skill-based assignments
- Eradicate orphan tickets
- Optimize workloads
- Better dispatch calendar
- Tiered escalations
- Prevent SLA violations
- Improve handoff notes
- No more ticket editing
Trusted worldwide by MSPs using Kaseya Autotask and ConnectWise Manage
We’ve been using Giant Rocketship for about 4 months now and I highly recommend. Our main issue centered around ticket assignment. We had tickets that would come in and not get assigned right away, meaning that when our guys got the ticket 30 to 60 min had already been eaten away from their SLA. Rocketship has helped tremendously on assigning tickets to the right engineer.
Matt, InfoTank