Rocketship vs. TopLeft

Rocketship and TopLeft are both designed to help Managed Service Providers (MSPs) manage workflows more effectively, but Rocketship provides a more comprehensive and automated approach to managing service delivery, especially for those looking to optimize ticket handling and escalations.

Rocketship

Rocketship is specifically designed for ticket lifecycle management, offering features such as SLA-driven scheduling, intelligent assignment, and automated escalations. Integrated deeply with Autotask, Rocketship goes beyond simple task visualization by dynamically prioritizing tickets and automating the entire escalation process. Its SmartWorkQ ensures that tickets are continuously re-prioritized based on urgency and SLA needs, reducing manual intervention and ensuring that technicians focus on the most critical tasks. Rocketship excels in streamlining daily operations, making it the ideal solution for MSPs needing to manage complex ticket workflows efficiently.

TopLeft

TopLeft provides a Kanban-style interface for visualizing workflows, allowing MSPs to track the status of tasks and tickets with a drag-and-drop interface. While this approach is great for gaining visibility into tasks and managing workflows visually, TopLeft primarily focuses on project and task visualization rather than real-time ticket prioritization. It allows teams to view and manage workloads, but the automation of ticket escalations and SLA-driven scheduling that Rocketship offers is not a core function of TopLeft.

Key Differences

• Focus:
  Rocketship focuses on real-time ticket lifecycle management, ensuring that tickets are prioritized, assigned, and escalated based on SLA requirements, allowing MSPs to reduce manual oversight and improve service delivery.
  TopLeft provides a visual, Kanban-style approach to task management, which is helpful for tracking tasks and projects but doesn’t offer the same depth of automated ticket management.

• Advanced Features:
  Rocketship’s SmartWorkQ dynamically adjusts schedules and manages ticket escalations, ensuring that MSPs always meet their SLAs while improving overall efficiency.
  TopLeft offers visual task tracking and drag-and-drop task management but lacks Rocketship’s ability to automate escalations and optimize scheduling based on SLA-driven workflows.

• Integrations:
  Both Rocketship and TopLeft integrate with Autotask, but Rocketship’s deep integration allows for end-to-end automation of ticket management, whereas TopLeft is more focused on task visualization, requiring MSPs to manage escalations and priorities manually.

In Summary

Rocketship is the better choice for MSPs looking for a robust solution that automates ticket workflows, SLA-driven scheduling, and escalations. Its ability to manage tickets dynamically ensures efficient operations and helps MSPs maintain high service levels. While TopLeft offers a useful visual tool for tracking tasks and projects, it lacks the automation and real-time prioritization capabilities that Rocketship provides, making Rocketship a more complete and effective solution for MSPs focused on optimizing service delivery.