Video: Tracking First Contact Resolution in Autotask for Service Excellence

Join Dustin Puryear from Giant Rocketship as he discusses how to use Autotask User Defined Fields (UDFs) and Autotask Workflow Rules (WFRs) to track First Contact Resolution on a ticket. #Autotask #GiantRocketship #ITManagement #MSP

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Video: Tracking First Contact Resolution in Autotask for Service Excellence

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