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Video: Automating Ticket Assignments in Autotask with Rocketship

This video script provides a comprehensive overview of how Rocketship, in partnership with Autotask, transforms helpdesk operations for MSPs. It delves into the challenges faced in ticket management, such as misalignment of tickets, technicians, and time, and how these impact customers, technicians, and managers. The script highlights Rocketship’s integration with Autotask, emphasizing its ability to automate ticket ownership from creation to closure, thus streamlining the entire ticket lifecycle.

Key features discussed include:
1. The automation of dispatching tickets, making the process more efficient and reducing manual effort.
2. Simplification of escalations in multi-tier helpdesks, enabling quick and effective ticket resolution.
3. Streamlined executive decision-making processes for direct ticket routing.

The video aims to demonstrate how Rocketship and Autotask collectively empower MSPs to enhance their helpdesk efficiency, reduce SLA breaches, and enable teams to focus on the right tasks at the right times. This results in improved service quality, customer satisfaction, and operational efficiency, positioning Rocketship as a pivotal tool for MSPs looking to optimize their helpdesk operations.


In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.

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