Skip to content

Understanding Autotask Multilingual Support

In today’s interconnected global marketplace, businesses face the challenge of supporting diverse teams across different regions. Providing an optimal user experience for employees worldwide is a key consideration for any company. While many software solutions, including various SaaS products, offer multilingual support, it’s surprising how often this essential feature is missing.

When it comes to Autotask, the situation is nuanced. Autotask does allow you to customize certain terms and symbols to align with your geographical location, which is a positive step towards localization. However, there’s a limitation: you can’t change the primary interface language from English.

Let’s explore how to leverage the customization capabilities within Autotask to adapt it to your specific needs:

  1. Logging in as an Autotask Administrator: To initiate the customization process, ensure you have admin privileges within your Autotask account.
  2. Accessing the Features & Settings: Navigate to the “Admin” section, and then select “Features & Settings.” This is where the magic happens.
  3. Expanding Application-Wide Features: Within “Features & Settings,” look for “Application-Wide (Shared) Features.” This is the gateway to customizing your Autotask experience.
  4. Localizing Terms & Symbols: Among the options, you’ll find “Local Terms & Symbols.” Click on it to open the customization panel.
  5. Tailoring to Your Needs: Here’s where you can get creative. Modify the terms and symbols as needed to better suit your location or preferences. For example, you can switch from the US dollar symbol to the Euro symbol to accommodate your international operations.
  6. Saving Your Customizations: Once you’ve made the necessary changes, don’t forget to click the “Save” button to ensure your customizations take effect.

One essential point to remember is that these modifications are account-wide. This means that any changes made will affect all users within your Autotask account. Therefore, it’s essential to communicate these adjustments to your team to ensure a seamless experience for everyone.

In conclusion, while Autotask may not offer a full interface language change, it does provide a valuable way to customize certain aspects, enhancing the user experience for your team members worldwide. By following these simple steps, you can adapt Autotask to better align with your geographical preferences, promoting a more user-friendly and tailored environment for your organization.


In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.

Share via
Copy link
Powered by Social Snap