Dustin Puryear, the visionary behind Giant Rocketship, was recently featured in a podcast interview where he shared the exciting journey of his company, from its inception to becoming a game-changing solution for Managed Service Providers (MSPs). 🚀
In the interview, Dustin delved into how Giant Rocketship was created out of his firsthand experience as an MSP owner, tackling SLA challenges and the need to minimize “dead time” on tickets. Unlike traditional ticket management systems that rely heavily on dashboards and manual intervention, Giant Rocketship utilizes AI to automatically assign, schedule, and manage tickets, enabling service managers to concentrate on strategic tasks and unique cases.
Dustin also shared insights on the company’s growth from late 2022 to its production release in late 2023, highlighting how customer feedback played a pivotal role in shaping its features. Additionally, he discussed his experience as an MSP vendor and his participation in the ConnectWise PitchIT competition.
It was an engaging conversation filled with valuable insights, and listeners can catch the full episode. 🎧
