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ON PAR: An MSP Industry Leaders’ Podcast EPISODE 5 with Dustin Puryear from Giant Rocketship

Earlier this week, I had the pleasure of joining Greg Sharp of ZenContract for an engaging interview where we delved into the transformative impact of automation on business efficiency and innovation.

In our discussion, we explored practical strategies that businesses can implement to harness the power of automation, examined emerging trends in the industry, and shared insights into the future of automation technology. A significant part of our conversation focused on Service Excellence and the critical role SLAs play in maintaining high standards. I also highlighted some of the unique features of our flagship software, Rocketship, which include intelligent assignment, optimized scheduling, on-demand escalations, and SLA-driven work queuing.

It was a fantastic opportunity to exchange ideas and shed light on how automation can drive growth and streamline operations.

I invite you to watch the full interview to gain valuable insights and learn more about how automation can revolutionize your business.


In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.

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