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New Rocketship KB Articles – Week of Sep 18th

Following are KB articles created recently.

Grab-and-Go Self Assignment
Sep 15th, 2023
There is a use case that happens in some MSPs where the person triaging a ticket is also the person that will work the ticket. For example, a resource may answer a customer call, create the ticket, an…

Customizing Workflow Note Fields
Sep 17th, 2023
Rocketship empowers you to customize and publish workflows, providing your team with flexible tools to encode and execute essential business processes within Autotask Ticket Insights. This article wil…


In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.

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