Following are KB articles created recently.
Grab-and-Go Self Assignment
Sep 15th, 2023
There is a use case that happens in some MSPs where the person triaging a ticket is also the person that will work the ticket. For example, a resource may answer a customer call, create the ticket, an…
Customizing Workflow Note Fields
Sep 17th, 2023
Rocketship empowers you to customize and publish workflows, providing your team with flexible tools to encode and execute essential business processes within Autotask Ticket Insights. This article wil…