Baton Rouge, LA –
As MSPs continue to struggle with increased helpdesk volume — while also trying to get a handle on working mission-critical, and often security-sensitive, recurring tasks that are the core of the MSP world — they often develop a hodgepodge of internal and vendor solutions, along with a lot of manual effort, that doesn’t help them focus on efficiency or client conversations.
“We began with several solutions to build and manage recurring tasks, including solutions that are difficult to scale in Autotask and CW Manage, but, like many, found it tedious and counter-intuitive when forced to rebuild many workflows every time a new client, or function, was added.” – Dustin Puryear
One of the biggest struggles of the modern MSP is focusing on important “repeat” tasks that ensure their frontline client support runs efficiently and securely. Giant Rocketship has carved out a very specific solution to address that, by allowing MSPs to design and implement a workflow of recurring tasks that keep the MSP efficient.
rocketRTM for Autotask relies on a powerful search engine that provides reusable search parameters that scale with the MSP, while offering rule-driven approaches to helpdesk, NOC, and SOC tickets that won’t overwhelm staff or clients.
The software, initially with Autotask integration (with support planned for ConnectWise Manage and other common PSA platforms), combines an innovative template, search, and rule engine that service, security, and account managers use to set their recurring workflows in motion.
“The most amazing thing I’ve seen as an owner of an MSP, and in working with our peers, is how inconsistent MSPs are in ensuring recurring tasks, whether that’s contract rightsizing or backup verification, can be. We provide a user-friendly solution for that now.” – Puryear, CEO
For more information on how MSPs can get more efficiency and security out of their PSA and team, visit www.giantrocketship.com or email [email protected]
1779 Government Street
Baton Rouge, LA 70802