Giant Rocketship Launches Solution to Help MSPs Automate Recurring Tasks and Improve Efficiency
Giant Rocketship, a provider of managed services solutions, has announced the launch of a new software solution that enables MSPs to streamline their recurring tasks and improve efficiency. The software is designed to help MSPs manage their workload more effectively, reducing the time and resources required to complete recurring tasks.
According to Dustin Puryear, CEO of Giant Rocketship, many MSPs struggle with increased helpdesk volume, while also trying to manage critical and often security-sensitive tasks. This can result in a patchwork of internal and vendor solutions, along with a lot of manual effort, that doesn’t help them focus on efficiency or client conversations.
Rocketship’s solution offers a powerful search engine that provides reusable search parameters that scale with the MSP. The software offers rule-driven approaches to helpdesk, NOC, and SOC tickets that won’t overwhelm staff or clients. It also includes an innovative template, search, and rule engine that service, security, and account managers can use to set their recurring workflow in motion.
“The most amazing thing I’ve seen as an owner of an MSP, and in working with our peers, is how inconsistent MSPs are in ensuring recurring tasks, whether that’s contract rightsizing or backup verification, can be. We provide a user-friendly solution for that now,” said Puryear.
The software, which initially integrates with Autotask, with support planned for ConnectWise Manage and other common PSA platforms, allows MSPs to design and implement a workflow of recurring tasks that keep the MSP efficient. The software is user-friendly and easy to use, allowing MSPs to focus on what matters most, delivering excellent service to their clients.
Rocketship’s new solution promises to make a significant impact on the MSP industry, providing a much-needed solution to automate recurring tasks and improve efficiency. MSPs interested in learning more about Rocketship’s new solution can visit their website or contact their sales team for more information.