Requiring a Resource to Declare Reason for Declining a Service Call
You can require that a Resource declare the reason they are declining a Service Call. The options for the reason are pulled from the Escalation Reasons list.
By default, this is enabled:
- Log into Rocketship Admin
- Go to Workload Optimization->Screens->Engineer Workboard
- Modify the “Require Decline Reason” is Custom Settings.
The change is immediate.