Requiring a Resource to Declare Reason for Cancelling a Service Call
You can require that a Resource declare the reason they are cancelling a Service Call. The options for the reason are pulled from the Escalation Reasons list.
By default, this is enabled:
- Log into Rocketship Admin
- Go to Workload Optimization->Screens->Engineer Workboard
- Modify the “Require Cancel Reason” is Custom Settings.
The change is immediate.