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Unlocking Insights: Exploring the Autotask Data Warehouse for Powerful Reporting

The Autotask Data Warehouse (ADW) stands as a valuable add-on within the Autotask suite, greatly enhancing your reporting capabilities. (Side note: It’s surprisingly cheap, get with your Datto account manager if you are interested.)


With its ability to provide in-depth insights, the Autotask Data Warehouse opens up new avenues for analyzing and understanding your data. In this blog post, we will explore three to four powerful ways to leverage the Autotask Data Warehouse for impactful reporting.

  1. Comprehensive Reporting: The Autotask Data Warehouse allows you to create highly detailed reports by combining various datasets. For instance, you can generate reports that include resource time utilization, ticket charges, time entries, and even account manager notes from the CRM system, all in one comprehensive view. This level of detailed reporting empowers businesses to gain a holistic understanding of their operations, aiding decision-making processes.
  2. Tailored Customer Presentations: Preparing for a crucial customer meeting? The Autotask Data Warehouse enables you to create customized reports and presentations. You can effortlessly compile relevant data from tickets, such as notes, charges, and customer interactions, into a professional PDF format. This allows you to provide your customers with a comprehensive overview of their interactions, showcasing the value you bring to their business.
  3. Advanced Data Analysis: With the Autotask Data Warehouse, businesses can perform advanced data analysis to uncover meaningful insights. The warehouse’s structure and design facilitate complex queries and data manipulation, enabling you to identify patterns, trends, and opportunities. By harnessing the power of data analysis, you can make informed decisions, optimize processes, and drive business growth.
  4. Streamlined Performance Tracking: The Autotask Data Warehouse provides a robust framework for monitoring and tracking key performance indicators (KPIs). You can create tailored reports that track metrics such as ticket resolution times, resource efficiency, and customer satisfaction. This allows you to identify areas of improvement, streamline operations, and ensure optimal performance across your organization.

Autotask Data Warehouse Highlights

There are some wins, and perhaps losses, with the Warehouse:

  • Replicated Data with Lag: The Autotask Data Warehouse operates with a slight lag, typically around 24 hours, ensuring a replicated version of the production database. This lag is a common practice in enterprise applications to maintain optimal performance. While it may not offer real-time access, the Autotask Data Warehouse provides a reliable source of data for reporting and analysis.
  • Compatibility with SQL Tools: With the Autotask Data Warehouse, users can leverage their preferred SQL tools to interact with the replicated database. Whether it’s TOAD for SQL Server or Reporting Services, you can utilize familiar tools to explore tables, views, and write queries, streamlining your reporting workflow.
  • Enhanced Understanding of LiveReports: Working with the Autotask Data Warehouse offers a deeper understanding of Autotask’s LiveReports functionality. Reproducing a LiveReport using the Autotask Data Warehouse can be an educational experience, shedding light on the underlying data structures and relationships. This knowledge allows you to unlock the full potential of the Autotask Data Warehouse, surpassing the limitations of LiveReports.
  • Seamless Integration with Business Intelligence Tools: The Autotask Data Warehouse provides the flexibility to extract relatively current data for integration with Business Intelligence (BI) tools like PowerBI. By leveraging the Autotask Data Warehouse, you can access up-to-date information, enabling more dynamic and interactive reporting, and gaining deeper insights into your business operations.

The only potential negative is the lag between your production data and the replica. That said, this is not uncommon in enterprise databases (production databases vs reporting databases), but it’s something to be aware of, so I wanted to reiterate this issue.


In conclusion, the Autotask Data Warehouse offers businesses a robust solution to enhance their reporting capabilities. By leveraging it, you can have comprehensive reporting features, tailored customer presentations, advanced data analysis, and streamlined performance tracking to help make informed decisions.


In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.

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