---
title: Having Trouble with Documentation Layout?
description: Documentation layout can be difficult for even the hardest workers. It’s easy to focus on the work itself and gloss over the importance of clear and easy-to-follow documentation, yet the… Read More »Having Trouble with Documentation Layout?
---

[Rocketship Blog › Giant Rocketship | Autotask ](https://giantrocketship.com/blog)

# [Having Trouble with Documentation Layout?](https://giantrocketship.com/blog/having-trouble-with-documentation-layout)

 Written by [Elizabeth Canterbury](https://giantrocketship.com/blog/author/elizabeth-canterbury) | Mar 30, 2022 11:01:07 AM

Documentation layout can be difficult for even the hardest workers. It’s easy to focus on the work itself and gloss over the importance of clear and easy-to-follow documentation, yet the documentation is what allows that work to get done! The following layout recommendations seem to be the most popular way for MSPs to organize documents:

**Define a set of standards for flexible assets.**

Create a company named “_Global” for global documents (generic documents that can be used for any customer – e.g. how to license a user in Office 365).

- KB(Knowledge Base)
- KB\Azure
- KB\Backups & DR
- KB\DNS

**Each customer has a specific folder format (customer-specific settings in a particular software):**

- KB
- KB\(core documents – e.g. new user setup)
- KB\App\(name the folder according to the application – e.g. KB\Adobe)

Only use the customer folder for CUSTOMER-SPECIFIC overrides to _Global.

**Define a set of templates for commonly-used document layouts – e.g. new user creation, new PC setup, how-to guides, checklists.**

Having standardized documentation and processes will make your team more efficient. [Flight Deck](https://giantrocketship.com/flightdeck/) can help you achieve even greater efficiency by allowing you to create and automate processes in Autotask for dispatch, scheduling, and escalation.

[View full post](https://giantrocketship.com/blog/having-trouble-with-documentation-layout)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Elizabeth Canterbury"
  },
  "dateModified" : "2025-07-01T02:59:39.635Z",
  "datePublished" : "2022-03-30T11:01:07Z",
  "headline" : "Having Trouble with Documentation Layout?",
  "image" : {
    "@type" : "ImageObject",
    "height" : 628,
    "url" : "https://48211412.fs1.hubspotusercontent-na1.net/hubfs/48211412/Imported_Blog_Media/having-trouble-with-documentation-layout_1995-1.png",
    "width" : 800
  },
  "mainEntityOfPage" : "https://giantrocketship.com/blog/having-trouble-with-documentation-layout",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60.0,
      "url" : "https://48211412.fs1.hubspotusercontent-na1.net/hubfs/48211412/300x300%20logo.png",
      "width" : 69.17355
    },
    "name" : "Rocketship MSP Blog"
  }
}
```