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3 Common Misconceptions About Partnering with an MSP

Partnering with an MSP provides undisputable benefits, especially for small businesses with limited budgets. Outsourcing critical IT functions like cybersecurity and compliance is the new normal. Despite its commonality, there are still some misconceptions about partnering with an MSP.

Misconception #1 | MSPs do everything

Partnering with an MSP is a smart business decision and most contracts offer services that include supporting your technology in a break-fix situation, providing server monitoring and IT maintenance, decreasing your business costs by reducing hardware and software costs, securing your systems and backing up your data, supporting end users and their IT needs, and strategies for smooth cloud migration.

Now take a look at what an MSP can’t or won’t do:

  • Fix everything immediately
  • Prevent every issue
  • Intuitively know what is wrong with your IT infrastructure
  • Force you to change your business operations

Misconception #2 | MSPs take control of your technology

When contracting with an MSP you will have a Service Level Agreement (SLA) that documents expectations, roles and responsibilities, and scope of services. In actuality there are two ways an MSP can work with your business:

  • An MSP can take care of the mundane or routine tasks that your in-house IT team doesn’t want to handle or tackle more complicated issues that your staff may not have the skills to do alone.
  • As you off-site IT vendor, an MSP allows you to gain access to expert help while taking advantage of economies of scale saving the time and effort of hiring and retaining your own IT team.

Misconception #3 | MSPs are not needed in the cloud

While there are many good things about Microsoft or Google cloud platforms, if something goes wrong with your software or storage, you still need support. When partnered with an MSP, you gain high-quality support with experts who are current and in the know of the latest technology trends.

Set your MSP up for success with automation! Schedule a demo or sign up for a free trial to see how Rocketship for Autotask can automate your calendars, escalations and ticket assignments, allowing you to focus on what really matters – helping your clients, not micromanaging tickets.



In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.

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